Privacy Policy

Last Updated: 5th April 2026

1. Who We Are

We are Nexus Air Service, a specialist provider of HVAC services, including air conditioning installation, servicing, repairs, and PIV unit installations. For the purposes of data protection lead legislation, we are the "Data Controller" of the personal data you provide.

Company Registration Number: 17043765
Registered Address: 5 Brayford Square, London, England, E1 0SG
Email: enquiries@nexusair.uk
Phone: 0345 257 0030

2. How We Collect Your Information

We collect information from you in the following ways:

Information you give us: When you fill out a quote form, request a site survey, book a repair or service, sign up for a maintenance contract, or contact us directly via email or phone.
Information we collect automatically: When you visit our website, we may automatically collect technical information, including your IP address, browser type, and how you interact with our site (via cookies).

3. The Type of Information We Collect

The personal information we collect might include:

Your name, email address, and phone number.
Your physical address or postcode (for site surveys and installations).
Information regarding your current HVAC system or property issues (such as mould or condensation issues for PIV installations).
Payment details (handled securely by our third-party payment processors; we do not store full credit card details).

4. How We Use Your Information

We use your information strictly to provide our services and run our business effectively. This includes:

Processing inquiries and providing fixed-rate quotes.
Carrying out our obligations arising from any contracts entered into between you and us (such as maintenance visits).
Verifying manufacturer warranties with partners like Daikin, Mitsubishi, Fujitsu, Toshiba, and Samsung.
Maintaining mandatory digital logbooks to comply with F-Gas regulations.
Notifying you about changes to our services or scheduled appointments.

5. Our Legal Basis for Processing Data

Under the UK GDPR, we rely on the following legal bases to process your personal data:

Performance of a Contract: To carry out site surveys, installations, repairs, or maintenance that you have requested.
Consent: Where you have explicitly given us permission to contact you.
Legal Obligation: To comply with environmental and F-Gas record-keeping laws.
Legitimate Interests: To improve our website performance, customer service, and business operations.

6. Who Has Access to Your Information?

We do not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

We may pass your information to our third-party service providers or subcontractors for the purposes of completing tasks and providing services to you on our behalf (such as processing payments or specific equipment suppliers to register extended warranties). However, we disclose only the personal data that is necessary to deliver the service.

7. Your Rights

You have specific legal rights regarding the personal data we hold about you:

The right to access: You can ask for a copy of the personal data we hold about you.
The right to rectification: You can ask us to correct inaccurate or incomplete data.
The right to erasure: You can ask us to delete your personal data (subject to legal record-keeping requirements like F-Gas logs).
The right to restrict or object to processing: You can object to us processing your data for certain tasks.

To exercise any of these rights, please contact us at enquiries@nexusair.uk.

8. Security Precautions

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information is encrypted and protected. While we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us online, and you do so at your own risk.

9. Use of 'Cookies'

Like many other websites, the Nexus Air Service website uses cookies. 'Cookies' are small pieces of information sent by an organization to your computer and stored on your hard drive to allow that website to recognize you when you visit. They help us improve our website and deliver a more personalized service. You can switch off cookies by setting your browser preferences.

10. Links to Other Websites

Our website may contain links to other websites run by other organizations (such as equipment manufacturers like Daikin or Samsung). This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit.

11. Review of this Policy

We keep this policy under regular review.